Currently, we ship exclusively withinNew Zealand, but we are working to expand to more countries soon.

We offerfree shipping on all orders, regardless of the order amount

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can track your order through the link provided in that email or via ourTrack Your Orderpage

Processing takes 1–2 business days, and delivery is typically completed within5–10 business days

You may return items within 30 days of receiving your order. Please review our full Return Policy in the website footer and contact us to start the process

Please contact us atSUPPORT@NARA-LONDON.COM with your order number and a photo of the item. Our team will assist you promptly.

You can exchange an item by returning it through our standard procedure and placing a new order for the desired product

Please contact us as soon as possible. Changes can only be made before the order is processed.

We accept Visa, Mastercard, PayPal

Yes. All transactions are processed through secure, encrypted payment gateways to ensure your data is protected

Enter your code in the “Discount Code” field during checkout. The discount will apply automatically.

Use the size chart provided on each product page. If you are unsure, contact us for personal assistance

Our pieces are designed with care and produced by trusted partners who meet our quality and ethical standards

Yes. We are committed to responsible production, sustainable materials, and eco-friendly packaging

When a product is out of stock, you can leave your email address on the product page to receive a restock notification.

Our team is available24/7atSUPPORT@NARA-LONDON.COM to assist with any questions or requests.

Yes. Contact us at SUPPORT@NARA-LONDON.COM to purchase a digital gift card

Enter your email at the bottom of our homepage to receive updates on new arrivals, style tips, and exclusive offers

At NARA LONDON, we combine timeless design with a conscious approach. Every piece is created with attention to detail, quality, and respect for people and the planet