Shipping Policy

Processing Time
Orders are checked, approved, and packed within 1–3 business days.

Delivery Time
New Zealand: 5–10 business days
Primary carrier: NZ Post (New Zealand Post).
Times exclude possible customs or peak-season delays (e.g., Christmas, Black Friday, New Year).

Shipping Cost
We offer free premium shipping, including insurance against theft, loss, or damage.

Tracking
Once dispatched, you will receive a tracking number by email. You can track your order via our “Track Your Order” page. For logistical reasons, items in your order may ship separately.

Tracking not updating
Tracking may take up to 5 business days to update. If it remains blank after several days, contact us at SUPPORT@NOVAYEFASHION.COM